Disabling Quiescing for VMware Backups

Purpose

By default, the Clumio platform attempts VM backups via quiesced application based snapshots. If quiescing fails, then the Clumio platform will failover to non-quiesced application snapshots for backup.

This document describes the recommended procedure for manually disabling quiesced application based snapshots for a VM.

Resolution

Disable application quiescing for a VM using VMware Tools:

1. Open the C:\ProgramData\VMware\VMware Tools\Tools.conf file using a text editor.
2. Create the file if it does not exist in the above said location
3. Add these entries to the file:

   • [vmbackup]
     vss.disableAppQuiescing = true

4. Save and close the file.
5. Restart the VMware Tools service.
   1. Click Start > Run, type services.msc, and click OK.
   2. Right-click the VMware Tools Service and click Restart.

Contact:
Please contact support@clumio.com in case of any clarifications or questions.