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Error: Get https://s3.amazonaws.com: EOF

Justin Lim
  • Updated

Symptoms

When configuring a Cloud Connector VM via the interactive console, administrators are required to apply the settings before they take effect. Upon doing so, the Cloud Connector VM will run a validation test to ensure proper network prerequisites are met for VM to cloud connectivity.

When networking prerequisites are not met, the following error may be observed in the Cloud Connector VM interactive console:

Failed to apply configuration

CC_EOF.png

Resolution

This error typically occurs when a network device between the Cloud Connector VM and internet is resetting the VM's outbound connection attempt to one of the Clumio public endpoints defined in the following KB: https://support.clumio.com/hc/en-us/articles/360028518731-Clumio-Cloud-Connector-VM-Outbound-Whitelisting-Requirements

To resolve this error, please validate the following:

  1. Any intermediary Firewall or Proxy should allow the Clumio VM to reach outbound TCP 443 with all defined endpoints SSL-whitelisted.

Reach out to Clumio Support (support@clumio.com) for assistance. 

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