Alert: Internal Error: Restore Failed

Symptoms

Alert Type: Restore Failed

Alert Raised On: Time when the restore task failed

Alert Cleared On: If the alert is cleared, the timestamp is visible here

Datasource: Datasource Name

Entity: Number of entities (click inside alert to find out individual entities)

Cause: Restore(s) failed due to an internal error. Contact Clumio Support.

Resolution

Whenever you attempt a File Level or an entity level restore, should the restore fail due to an unknown reason, Clumio portal will show you the following alert. Clumio support will pro-actively open a support case for you, or you can call in to the support hotline or email us. This error is usually related to a backend error.