Resetting Multi-factor Authentication Device for a User
The Clumio platform provides users with the ability to set up Multi-factor Authentication (MFA). Users can access the following page in the Clumio UI to configure MFA: Help > User Guide > Settings > Security > MFA.
In the case where a user loses their device or wants to reset their MFA device, please send in a request to the support team by emailing firstname.lastname@example.org
- Clumio MFA must have been previously configured for the user.
- User should have access to the previously configured MFA vendor settings.
- Contact Clumio support (email@example.com) for assistance with resetting MFA access.
- Once the settings are reset, MFA should be reconfigured.
Please contact firstname.lastname@example.org in case of any clarifications or questions.
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