Resetting Multi-factor Authentication Device for a User

The Clumio platform provides users with the ability to set up Multi-factor Authentication (MFA). Users can access the following page in the Clumio UI to configure MFA: Help > User Guide > Settings > Security > MFA.

In the case where a user loses their device or wants to reset their MFA device, please send in a request to the support team by emailing support@clumio.com

Prerequisites:

• Clumio MFA must have been previously configured for the user.
• User should have access to the previously configured MFA vendor settings.

Steps:

• Contact Clumio support (support@clumio.com) for assistance with resetting MFA access.
• Once the settings are reset, MFA should be reconfigured.

Contact:
Please contact support@clumio.com in case of any clarifications or questions.